Name: Grand Ballroom: Session XXIV: Fireside Chat: Designed for Me: Rewiring Customer Experience for India’s New Consumer
Start: 2026-05-07T14:30:00+0530
End: 2026-05-07T15:00:00+0530

Grand Ballroom: Session XXIV: Fireside Chat: Designed for Me: Rewiring Customer Experience for India’s New Consumer

Thursday May 7, 2026 2:30pm - 3:00pm IST

Grand Ballroom

India’s new consumer is fast, digital-first, and expects deeply personal, real-time experiences. This session explores how AI and human insight are coming together to re-engineer customer experience, where personalization, seamless journeys, and intuitive interfaces are the new baseline. It’s a rethink of experience not as a layer, but as the product itself.

Moderators

Mamatha Madireddy

GCC Council Chair, Nasscom

Mamatha Madireddy is the Managing Director & Head of HSBC Global Service Centres (GSCs), India.

Mamatha comes with 28 years of experience across Banking and Financial Services industries. In her 23 years with HSBC, Mamatha has done varied across diverse domains. Prior to her car... Read More →

Speakers

Alexander Valladares

Director Marketing, StudioX & AOPS Lead, The Coca-Cola Company

With extensive experience across media, entertainment, and consumer brands, Alexander has built a strong track record in brand strategy, content-led marketing, and audience engagement. Prior to joining Coca-Cola, he served as Chief Marketing Officer at Impresario Handmade Restaurants... Read More →

Thursday May 7, 2026 2:30pm - 3:00pm IST
Grand Ballroom

Fireside Chat

Nasscom GCC Summit 2026

Mamatha Madireddy

Alexander Valladares

Attendees (33)

Get help with the event

Nasscom GCC Summit 2026

Mamatha Madireddy

Alexander Valladares

Attendees (33)

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