Nasscom GCC Summit 2026

Most GCCs today are running multiple AI pilots, yet struggle with three questions:
1. What exactly improved?
2. Is productivity genuinely higher or just redistributed work?
3. Which AI initiatives deserve enterprise-scale investment?

Global Capability Centres are rapidly adopting AI across engineering, operations, finance, and support functions. However, many struggle to translate experimentation into measurable enterprise value.
This workshop will explore how leading GCCs establish pre-AI operating baselines, quantify productivity and delivery impact, and build credible ROI narratives for global stakeholders.
Participants will learn practical approaches to:
• Baseline work before AI adoption
• Measure changes in cycle time, output per FTE, and delivery efficiency
• Separate perceived gains from measurable outcomes
• Identify where AI should scale — and where it should not

Organizations that implement structured baselining are 2–3x more likely to demonstrate AI ROI, with observed improvements including 10–25% cycle time reduction and 15–30% productivity uplift in targeted workflows.