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Wednesday May 6, 2026 11:00am - 11:45am IST
GCCs have moved from backstage operators to critical drivers of enterprise transformation — but in an AI-native world, visibility alone is no longer enough. The next frontier is credible value articulation, scalable impact, and strategic positioning.In this Everest Group session, we build on our earlier exploration of GCC brand perception to examine how leading centers are translating capability into influence. Backed by latest research and market insights, we will explore how GCCs can:
• Quantify and communicate value beyond cost arbitrage to strategic impact - Why it matters
• Scale through end-to-end capability ownership rather than functional silos
• Leverage AI to reshape talent, roles, and career pathways
• Strengthen governance and metrics as enablers of trust and enterprise relevance

The session will highlight how forward-looking GCCs are not just building visibility, but earning their place as AI-native value engines — shaping enterprise strategy, attracting top talent, and driving sustained competitive advantage.
Speakers
avatar for Anish Agarwal

Anish Agarwal

Vice President, Everest Group
Anish Agarwal is a Vice President at Everest Group and specializes in global sourcing. In his role, he focuses on engagements and initiatives with global companies that focus on Global Business Services (GBS) / GCCs growth and evolution strategy.

He has advised multiple clients on topics related to global services delivery locations and sourcing strategy, delivery portfolio optimization, workforce strategy, cost/talent benchmarking, and talent management strategy. Anish’s responsibilities include leading Everest Group’s sh... Read More →
Wednesday May 6, 2026 11:00am - 11:45am IST
Powai Ballroom

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