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Wednesday, May 6
 

8:00am IST

Arrival and Registration at The Westin Mumbai, Powai Lake
Wednesday May 6, 2026 8:00am - 9:10am IST
The Westin Mumbai, Powai Lake
Arrival and Registration at The Westin Mumbai, Powai Lake
Wednesday May 6, 2026 8:00am - 9:10am IST
The Westin Mumbai, Powai Lake
  Registration

9:10am IST

Welcome to GCC Summit 2026
Wednesday May 6, 2026 9:10am - 9:20am IST
Grand Ballroom
Welcome to GCC Summit 2026
Wednesday May 6, 2026 9:10am - 9:20am IST
Grand Ballroom
  Welcome

9:20am IST

Grand Ballroom: Session I: President’s Address + Report Release: India’s GCCs at the Edge of Their Next Leap 
Wednesday May 6, 2026 9:20am - 9:40am IST
Grand Ballroom
India’s GCC story is at a defining inflection point. As AI, platform models, and geopolitical shifts redraw the global landscape, the next phase of growth will not only come from scale, but also from strategic relevance. The opportunity now is to move to ownership of innovation, decisions, and global impact.
Speakers
avatar for Rajesh Nambiar

Rajesh Nambiar

President, Nasscom
Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →
Wednesday May 6, 2026 9:20am - 9:40am IST
Grand Ballroom
  President's Address   Report Release

9:40am IST

Grand Ballroom: Session II: Chairperson’s Address: AI Changes Everything: What Will You Do Differently?
Wednesday May 6, 2026 9:40am - 9:55am IST
Grand Ballroom
The disruption is already here. The winners will be defined by the choices they make today, what to build, what to scale, and what to leave behind. This session is about making those calls with clarity and conviction.
Speakers
avatar for Srikanth Velamakanni

Srikanth Velamakanni

Chairperson, Nasscom
Srikanth Velamakanni is one of India’s most influential technology leaders and a global champion of artificial intelligence. He is the Co-Founder and Group Chief Executive of Fractal, India’s first publicly listed pure-play AI company. He also serves as Chairperson of Nasscom... Read More →
Wednesday May 6, 2026 9:40am - 9:55am IST
Grand Ballroom
  Chairperson’s Address

9:55am IST

Grand Ballroom:Session III: Welcome Address: What Lies Ahead: A Preview of the Strategic Leap
Wednesday May 6, 2026 9:55am - 10:10am IST
Grand Ballroom
At a moment of inflection for GCCs, this address brings together a council-led perspective on the road ahead, while offering a sharp preview of the ideas, debates, and priorities that will define the Summit.
Speakers
avatar for Mamatha Madireddy

Mamatha Madireddy

GCC Council Chair, Nasscom
Mamatha Madireddy is the Managing Director & Head of HSBC Global Service Centres (GSCs), India.

Mamatha comes with 28 years of experience across Banking and Financial Services industries. In her 23 years with HSBC, Mamatha has done varied across diverse domains. Prior to her car... Read More →
Wednesday May 6, 2026 9:55am - 10:10am IST
Grand Ballroom
  Welcome Address

10:10am IST

Grand Ballroom: Session IV: Keynote: The Reset of Power: Trade, Geopolitics, and the Rewiring of the Global Economy
Wednesday May 6, 2026 10:10am - 10:40am IST
Grand Ballroom
Power is being redefined at the intersection of capital flows, geopolitical realignment, and intelligence-driven productivity. As supply chains fragment, trade corridors shift, and nations recalibrate strategic priorities, the global economy is being fundamentally rewired. This session will unpack how leaders can navigate volatility, reposition for resilience, and capture advantage in a world where growth, influence, and value creation are being reshaped in real time.
Speakers
avatar for Dr. Sajjid Z. Chinoy

Dr. Sajjid Z. Chinoy

Head of Asia Economics and Chief India Economist, J.P. Morgan
Dr. Sajjid Z. Chinoy is Head of Asia Economics and Chief India Economist at J.P. Morgan. He is currently also serving a third term on the Economic Advisory Council to India's Prime Minister (EAC-PM). He is a member of the Next Bretton Woods Group (NBWG) set up under the auspices... Read More →
Wednesday May 6, 2026 10:10am - 10:40am IST
Grand Ballroom
  Keynote

10:40am IST

Networking Break
Wednesday May 6, 2026 10:40am - 11:20am IST
Networking Area
Wednesday May 6, 2026 10:40am - 11:20am IST
Networking Area
  Networking Break

11:00am IST

Powai Ballroom: Workshop I: From Visibility to Value: Repositioning GCCs for the AI-Native Enterprise
Wednesday May 6, 2026 11:00am - 11:45am IST
Powai Ballroom
GCCs have moved from backstage operators to critical drivers of enterprise transformation — but in an AI-native world, visibility alone is no longer enough. The next frontier is credible value articulation, scalable impact, and strategic positioning.In this Everest Group session, we build on our earlier exploration of GCC brand perception to examine how leading centers are translating capability into influence. Backed by latest research and market insights, we will explore how GCCs can:
• Quantify and communicate value beyond cost arbitrage to strategic impact - Why it matters
• Scale through end-to-end capability ownership rather than functional silos
• Leverage AI to reshape talent, roles, and career pathways
• Strengthen governance and metrics as enablers of trust and enterprise relevance

The session will highlight how forward-looking GCCs are not just building visibility, but earning their place as AI-native value engines — shaping enterprise strategy, attracting top talent, and driving sustained competitive advantage.
Speakers
avatar for Anish Agarwal

Anish Agarwal

Vice President, Everest Group
Anish Agarwal is a Vice President at Everest Group and specializes in global sourcing. In his role, he focuses on engagements and initiatives with global companies that focus on Global Business Services (GBS) / GCCs growth and evolution strategy.

He has advised multiple clients on topics related to global services delivery locations and sourcing strategy, delivery portfolio optimization, workforce strategy, cost/talent benchmarking, and talent management strategy. Anish’s responsibilities include leading Everest Group’s sh... Read More →
Wednesday May 6, 2026 11:00am - 11:45am IST
Powai Ballroom
  Workshop

11:20am IST

Grand Ballroom: Sutradhaar's Introduction: The Intelligent Leader
Wednesday May 6, 2026 11:20am - 11:25am IST
Grand Ballroom

Speakers
avatar for Siva Kumar Padmanabhan

Siva Kumar Padmanabhan

Managing Director and Head of the India Global Innovation and Technology Centre, AstraZeneca India Private Limited (AZIPL)
Siva Kumar Padmanabhan is the Managing Director and Head of the India Global Innovation and Technology Centre at AstraZeneca India Private Limited (AZIPL).He is also responsible globally for all Enterprise Capabilities and Solutions provided by AstraZeneca IT to the business. Since... Read More →
Wednesday May 6, 2026 11:20am - 11:25am IST
Grand Ballroom
  Sutradhaar

11:25am IST

Grand Ballroom:The Intelligent Leader: Session V: Fireside Chat: A New World, A New Leader: Leading Through Shift
Wednesday May 6, 2026 11:25am - 11:50am IST
Grand Ballroom
What worked before won’t work again. As the world shifts, so must the leader, faster decisions, new instincts, and a willingness to let go of what once defined success.
Moderators
avatar for Srikanth Velamakanni

Srikanth Velamakanni

Chairperson, Nasscom
Srikanth Velamakanni is one of India’s most influential technology leaders and a global champion of artificial intelligence. He is the Co-Founder and Group Chief Executive of Fractal, India’s first publicly listed pure-play AI company. He also serves as Chairperson of Nasscom... Read More →
Speakers
avatar for Shikha Sharma

Shikha Sharma

Independent Director
Shikha is the former Managing Director and CEO of Axis Bank. A doyenne of the Indian banking industry, she began her career with ICICI Bank in 1980 and spent nearly three decades at the ICICI Group, across the bank’s investment banking and insurance arms.
Shikha joined Axis Ban... Read More →
Wednesday May 6, 2026 11:25am - 11:50am IST
Grand Ballroom
  Fireside Chat

11:45am IST

Meeting Room III: Briefing Session: The New Era of India GCCs: Nasscom Perspectives
Wednesday May 6, 2026 11:45am - 12:15pm IST
Meeting Room III
The New Era of India GCCs: Nasscom Perspectives, on the sidelines of the Summit, where Nasscom will share its perspectives on how GCC roles, operating models, and value creation expectations are structurally changing, and what this means for enterprise leadership going forward.
Speakers
avatar for Rajesh Nambiar

Rajesh Nambiar

President, Nasscom
Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →
Wednesday May 6, 2026 11:45am - 12:15pm IST
Meeting Room III
  Briefing Session

11:50am IST

Grand Ballroom:The Intelligent Leader: Session VI: Fireside Chat: Headwinds, Tailwinds, or Turning Points? How GCC Leaders Are Repositioning for What’s Next
Wednesday May 6, 2026 11:50am - 12:15pm IST
Grand Ballroom
This session looks at how GCC leaders are responding to a moment of real inflection, rethinking their own leadership in an AI-led world, shifting from scale to substance, and taking deliberate, experience-led actions to build relevance and drive impact in what comes next.
• AI is a turning point: How leaders are actively rethinking their own understanding, decision-making, and readiness to lead today
• The GCC model is shifting from scale to substance: focusing on IP, innovation, and ownership over headcount growth.
• Preparing for what’s next requires deliberate action today, driven by real examples, experiences, and use cases that show what is actually working on the ground.
Moderators
avatar for Surendra Bashani

Surendra Bashani

Vice President - Head of India, Best Buy India
Surendra Bashani is a seasoned global executive with decades of experience leading high-impact product, engineering, and business organizations. Renowned for scaling products from inception to market dominance, he has a proven track record of driving 10X growth across world-class... Read More →
Speakers
avatar for Uma Ratnam Krishnan

Uma Ratnam Krishnan

Managing Director, Optum India
Uma Ratnam Krishnan is Managing Director of Optum India, which is a global capability center of UnitedHealth Group, a Fortune 3 company – one of the world’s largest health care organizations.
At Optum, Uma oversees strategy, execution, delivery, and governance in close partner... Read More →
avatar for Sirisha Voruganti

Sirisha Voruganti

MD & CEO, Lloyds Technology Centre
Sirisha Voruganti, brings 33 years of global executive experience spanning research labs, product engineering, strategy, mergers and acquisitions, business development and consulting across public and private sectors. She is today the CEO and MD of Lloyds Technology Centre, one of... Read More →
Wednesday May 6, 2026 11:50am - 12:15pm IST
Grand Ballroom
  Fireside Chat

12:00pm IST

Powai Ballroom: Workshop II: Building the Redefined GCC:  the AI Workforce equation
Wednesday May 6, 2026 12:00pm - 12:45pm IST
Powai Ballroom
The session will project the transformative opportunity before GCCs to leverage AI to drive significant impact at the core the global enterprise.We will focus on the AI workforce equation and the impact on the GCC operating model , the organization structure and the talent of the future.Hence as discussed, a balanced mix of the opportunity and the challenges to be managed as GCCs gear up for the road ahead.
Speakers
avatar for Shalini Pillay

Shalini Pillay

Partner & India Leader – Global Capability Centers, KPMG, India
Shalini leads the Global Capability Centers (GCCs) segment nationally, driving KPMG India's services in this area. She focuses on advising global organizations on optimizing their service delivery models, leveraging GCCs to enhance efficiency, reduce costs, and build future-ready capability... Read More →
Wednesday May 6, 2026 12:00pm - 12:45pm IST
Powai Ballroom
  Workshop

12:15pm IST

Grand Ballroom:The Intelligent Leader: Session VII: Fireside Chat:The End of Business as Usual: Rethinking Enterprise in an AI-First World
Wednesday May 6, 2026 12:15pm - 12:40pm IST
Grand Ballroom
It started with automation. Then came intelligence. Now, we’re entering a world where systems don’t just support decisions, they make them.
• AI-First: Layer on Top or Rebuild from the Ground Up?
Is AI being added to existing processes, or forcing a complete rethink of how the enterprise is designed, operated, and scaled?
• What Does the New Operating Model Look Like?
As AI takes over tasks, how do enterprises redefine roles, decision-making, and accountability to focus on outcomes, not activities?
• Who (or What) Runs the Enterprise?
As systems become more agentic, how do leaders balance human oversight with machine-led decisions across critical business functions?
Moderators
avatar for Sujit John

Sujit John

Deputy Resident Editor; Editor, Times Techies, The Times of India
Sujit John is the Deputy Resident Editor of The Times of India, Bangalore, and the Editor of Times Techies, a dedicated platform for technology insights and stories. He has been with The Times of India for over 30 years.

In 2019, Sujit conceptualised and launched Times Techies as a weekly technology page in two editions of The Times of India. Under his stewardship, it has grown into a national feature page. Prior to that, he led the business reporting team in Bangalore, and was also part of the edit... Read More →
Speakers
avatar for Ankur Mittal

Ankur Mittal

Senior Vice President, Chief Technology Officer and Managing Director, Lowe’s India
As Senior Vice President, Chief Technology Officer and Managing Director of Lowe’s India, Ankur Mittal is responsible for driving the overall strategy and operations for Lowe’s India and technology for Lowe’s. As a global technology leader, Ankur’s remit includes omni channel... Read More →
avatar for Praveen Kumar

Praveen Kumar

CEO, Barclays Global Services, India
Praveen Kumar is the CEO of Barclays, India, responsible for managing Barclays global services across India. Since joining Barclays in November 2018, Praveen has focused on establishing strong leadership, driving automation, uplifting efficiency, strengthening resilience and improving... Read More →
Wednesday May 6, 2026 12:15pm - 12:40pm IST
Grand Ballroom
  Fireside Chat

12:40pm IST

Grand Ballroom: Sutradhaar Wraps Up: The Intelligent Leader
Wednesday May 6, 2026 12:40pm - 12:45pm IST
Grand Ballroom

Speakers
avatar for Siva Kumar Padmanabhan

Siva Kumar Padmanabhan

Managing Director and Head of the India Global Innovation and Technology Centre, AstraZeneca India Private Limited (AZIPL)
Siva Kumar Padmanabhan is the Managing Director and Head of the India Global Innovation and Technology Centre at AstraZeneca India Private Limited (AZIPL).He is also responsible globally for all Enterprise Capabilities and Solutions provided by AstraZeneca IT to the business. Since... Read More →
Wednesday May 6, 2026 12:40pm - 12:45pm IST
Grand Ballroom
  Sutradhaar

12:45pm IST

Networking Lunch
Wednesday May 6, 2026 12:45pm - 2:00pm IST
Networking Area
Wednesday May 6, 2026 12:45pm - 2:00pm IST
Networking Area
  Networking Break

1:00pm IST

Meeting Room III: Session with Bloomberg: Building GCC resilience in an uncertain world
Wednesday May 6, 2026 1:00pm - 1:30pm IST
Meeting Room III
The conversation will look at how GCCs are adapting to dual challenges, geopolitical and supply chain disruptions on one hand, and AI-led structural shifts on the other. The focus will be on how GCCs can build more resilient, future-ready models through technology, infrastructure, and talent transformation.
Moderators
avatar for Ruchi Bhatia

Ruchi Bhatia

South Asia Economy Editor, Bloomberg
Ruchi Bhatia is the South Asia Economy Editor at Bloomberg, with over a decade and a half of experience covering the forces shaping India’s growth story. She has written extensively on Global Capability Centres and India’s evolving role as a strategic hub for multinational companies.In... Read More →
Speakers
avatar for Rajesh Nambiar

Rajesh Nambiar

President, Nasscom
Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →
avatar for Sirisha Voruganti

Sirisha Voruganti

MD & CEO, Lloyds Technology Centre
Sirisha Voruganti, brings 33 years of global executive experience spanning research labs, product engineering, strategy, mergers and acquisitions, business development and consulting across public and private sectors. She is today the CEO and MD of Lloyds Technology Centre, one of... Read More →
avatar for Uma Ratnam Krishnan

Uma Ratnam Krishnan

Managing Director, Optum India
Uma Ratnam Krishnan is Managing Director of Optum India, which is a global capability center of UnitedHealth Group, a Fortune 3 company – one of the world’s largest health care organizations.
At Optum, Uma oversees strategy, execution, delivery, and governance in close partner... Read More →
Wednesday May 6, 2026 1:00pm - 1:30pm IST
Meeting Room III
  Session with Bloomberg

2:00pm IST

Grand Ballroom II: Deep Dive Track II: The Intelligence Frontier: Session VIIIB: Lightning Talk: Antifragile: Rewiring the GCCs’ Playbook
Wednesday May 6, 2026 2:00pm - 2:10pm IST
Grand Ballroom II
AI is not just automating expertise, it is re-layering the value stack, turning data into the base, models into the middle, and applications into the top, compressing the distance between insight and execution. Meanwhile, frontier technologies, from agentic AI and autonomous systems to quantum and advanced compute, are creating both opportunity and noise.
This session explores how technology is reshaping processes and where to place bold, asymmetric bets, unlocking new opportunity spaces and defining what GCCs could become by 2030 and beyond.

Speakers
avatar for Nilesh Thakker

Nilesh Thakker

President - GCC Business, Zinnov
Nilesh Thakker is a leading strategist shaping the next wave of Global Capability Centers (GCCs) as they evolve from cost centers into AI-first, innovation-led, and decision-making hubs. At Zinnov, he advises Fortune 500 enterprises and digital natives on building future-ready GCCs... Read More →
Wednesday May 6, 2026 2:00pm - 2:10pm IST
Grand Ballroom II
  Lightning Talk

2:00pm IST

Grand Ballroom I: Deep Dive Track I: The Value Imperative: Session VIIIA: Lightning Talk: Driving the Top Line: GCCs as Revenue Contributors
Wednesday May 6, 2026 2:00pm - 2:15pm IST
Grand Ballroom I
How GCCs are directly influencing growth, shaping revenue opportunities, enabling new business models, and contributing to the top line for global HQs.
Speakers
avatar for Jay Doshi​

Jay Doshi​

MD Corporate Units Digital & India, BT Group
Jay is responsible for strategy, delivery and operations for BT Group’s Enterprise & Technology as well as transforming the Digital experience for 100,000+ colleagues. Jay plays a global role for BT based out of Bangalore. In addition to his role as MD, Jay leads BT’s Technology... Read More →
Wednesday May 6, 2026 2:00pm - 2:15pm IST
Grand Ballroom I
  Lightning Talk

2:00pm IST

Grand Ballroom III: Deep Dive Track III: Work, Culture, Reimagined: Session VIIIC: Keynote : The Leadership Edge: How Storytelling Builds the Culture That Survives Transformation
Wednesday May 6, 2026 2:00pm - 2:25pm IST
Grand Ballroom III
The shift from cost center to co-pilot isn't just structural, it's cultural. And while technology and mandates can be implemented top-down, culture cannot. Culture travels through something more human and more powerful: the stories leaders tell.
In an AI-led, fast-moving environment, the most critical leadership capability is the ability to story your people into a new identity. It's about building alignment without certainty, driving accountability without authority, creating momentum when the destination is still taking shape.
Speakers
avatar for Indranil Chakraborty

Indranil Chakraborty

Founder, StoryWorks
Indranil Chakraborty (IC) is the founder of StoryWorks, a boutique consulting firm that helps leaders communicate with clarity, inspire action, and lead change through the power of business storytelling. Since 2013, IC has worked with over 100 leading organizations including... Read More →
Wednesday May 6, 2026 2:00pm - 2:25pm IST
Grand Ballroom III
  Keynote

2:00pm IST

Powai Ballroom: Workshop III: From AI Pilots to Enterprise ROI: How GCCs Baseline Work, Prove Impact, and Scale Adoption
Wednesday May 6, 2026 2:00pm - 2:45pm IST
Powai Ballroom
Most GCCs today are running multiple AI pilots, yet struggle with three questions:
1. What exactly improved?
2. Is productivity genuinely higher or just redistributed work?
3. Which AI initiatives deserve enterprise-scale investment?

Global Capability Centres are rapidly adopting AI across engineering, operations, finance, and support functions. However, many struggle to translate experimentation into measurable enterprise value.
This workshop will explore how leading GCCs establish pre-AI operating baselines, quantify productivity and delivery impact, and build credible ROI narratives for global stakeholders.
Participants will learn practical approaches to:
• Baseline work before AI adoption
• Measure changes in cycle time, output per FTE, and delivery efficiency
• Separate perceived gains from measurable outcomes
• Identify where AI should scale — and where it should not

Organizations that implement structured baselining are 2–3x more likely to demonstrate AI ROI, with observed improvements including 10–25% cycle time reduction and 15–30% productivity uplift in targeted workflows.

Speakers
avatar for Nitin Panicker

Nitin Panicker

VP of Sales, ProHance
Nitin Panicker, Vice President – Enterprise Sales at ProHance, is a senior enterprise leader who works closely with organisations across India and the Middle East to improve productivity, operational efficiency, and scale transformation initiatives.
He brings a practitioner-led perspective on how GCCs are evolving, particularly in AI adoption, where the focus is shifting from experimentation to measurable impact. His insights centre on how organisations can establish clarity on baseline performance, drive efficiency through data-led... Read More →
Wednesday May 6, 2026 2:00pm - 2:45pm IST
Powai Ballroom
  Workshop

2:10pm IST

Grand Ballroom II: Deep Dive Track II: The Intelligence Frontier: Session IXB: Lightning Talk: The New Engineering Stack: Platforms, Data, and Intelligence
Wednesday May 6, 2026 2:10pm - 2:30pm IST
Grand Ballroom II
As systems evolve from being programmed to becoming self-learning, engineering itself is being redefined. This session explores how AI-native architectures are enabling faster decisions, smarter systems, and entirely new levels of scale.
Speakers
avatar for Kamna Sama

Kamna Sama

CTIO, Volkswagen Group Digital Solutions India
Kamna Sama is a senior technology and AI leader with over two decades of impact across the manufacturing, automotive, and industrial sectors. Recognized for her ability to convert business strategy into scalable technology outcomes, she applies a systems-thinking approach that strengthens... Read More →
Wednesday May 6, 2026 2:10pm - 2:30pm IST
Grand Ballroom II
  Lightning Talk

2:15pm IST

Grand Ballroom I: Deep Dive Track I: The Value Imperative: Session IXA: Lightning Talk: Owning the Core: Product & Platform Leadership from India
Wednesday May 6, 2026 2:15pm - 2:45pm IST
Grand Ballroom I
How GCCs are taking end-to-end ownership of products and platforms, driving efficiency, improving customer experience, and delivering at scale
Speakers
avatar for Sonal S Tivarekar

Sonal S Tivarekar

Chief Operating Officer, NAB Innovation Centre India
Sonal Tivarekar was appointed Chief Operating Officer of NAB India in January 2025. She brings more than 20 years of experience across global capability centers and enterprise leadership roles spanning APAC and Europe.

As Chief Operating Officer, Sonal is responsible for strateg... Read More →
avatar for Rohit Kaila

Rohit Kaila

Site Leader and Head of Technology, Wayfair India TDC
Rohit Kaila is the Head of Technology and Site Leader at Wayfair’s India Technology Development Center in Bengaluru, where he leads the development of cutting-edge retail technology and engineering initiatives. With a strong focus on innovation, he plays a key role in shaping scalable... Read More →
Wednesday May 6, 2026 2:15pm - 2:45pm IST
Grand Ballroom I
  Lightning Talk

2:25pm IST

Grand Ballroom III: Deep Dive Track III: Work, Culture, Reimagined: Session IXC : Fireside Chat : People, Culture, Infrastructure: Designed for Real Impact
Wednesday May 6, 2026 2:25pm - 2:50pm IST
Grand Ballroom III
A people-first approach only matters if it delivers outcomes. This session explores how organisations are translating culture, talent, and workplace design into measurable impact, driving performance, productivity, and long-term value.
Moderators
avatar for Kritika Murugesan

Kritika Murugesan

Senior Director - GCC & Talent, Nasscom
Kritika Murugesan, Senior Director Nasscom, leads the GCC and talent Initiative. In her current role, Kritika is focused on aligning India’s tech talent supply with evolving industry needs and driving a National strategy on deep skilling, reskilling, and emerging technology capabilities... Read More →
Speakers
avatar for Shameel Sharma

Shameel Sharma

Managing Director & Site Lead, Marriott Tech Accelerator (MTA)
Shameel Sharma is a seasoned global business leader with over two decades of experience building, scaling, and transforming complex, multi country operations across hospitality, technology, consulting, aviation, and Global Capability Centres (GCCs). He currently serves as Managing... Read More →
avatar for Monika Potharkar

Monika Potharkar

Senior Vice President, Shared Services, Medline Industries India Private Limited
Monika Potharkar is Senior Vice President – Shared Services at Medline India, brings over 29 years of global leadership experience across finance and global capability centers in the consumer products and banking sectors. She previously served as Senior Director – Finance and... Read More →
Wednesday May 6, 2026 2:25pm - 2:50pm IST
Grand Ballroom III
  Fireside Chat

2:30pm IST

Grand Ballroom II: Deep Dive Track II: The Intelligence Frontier: Session XB: Lightning Talk: The New Biotech Playbook: Built on Data, AI, and Speed
Wednesday May 6, 2026 2:30pm - 2:50pm IST
Grand Ballroom II
From discovery to delivery, technology is transforming every layer of biotech. This session looks at how AI and data are driving speed, precision, and better outcomes at scale
Speakers
avatar for Naveen Gullapalli

Naveen Gullapalli

Managing Director, Amgen India
Naveen Gullapalli is the Managing Director of Amgen India, where he leads the company’s Technology and Innovation Centre in Hyderabad. In this role, he is focused on advancing the convergence of biotechnology and digital technologies, driving innovation across areas such as artificial... Read More →
Wednesday May 6, 2026 2:30pm - 2:50pm IST
Grand Ballroom II
  Lightning Talk

2:45pm IST

Grand Ballroom I: Deep Dive Track I: The Value Imperative: Session XA: Leaders’ Discussion: The Strategic GCC Scorecard: Revenue, Innovation, Velocity
Wednesday May 6, 2026 2:45pm - 3:20pm IST
Grand Ballroom I
Move beyond outdated metrics like headcount and cost. Join GCC leaders redefining impact through decision velocity, revenue contribution, innovation and talent multipliers, with a ready-to-use template as takeaway.
Moderators
avatar for Dr. Jyothi Menon

Dr. Jyothi Menon

SVP People Operations and Advisory, bp
Dr. Jyothi Menon is a seasoned HR leader with over 28 years of global experience in human resources. She is renowned for her expertise in HR service-delivery, leveraging digital technology, and building high-performing, skilled teams. Her career spans several prominent roles, including... Read More →
Speakers
avatar for Sachin Kulkarni

Sachin Kulkarni

President, Global Services, Fiserv
Sachin is responsible for Global Services, the engineering and innovation center for Fiserv, which provides financial technology solutions to clients globally. With over 30 years of global experience, he excels in building sustainable businesses and driving complex transformation... Read More →
avatar for Rajesh Puneyani

Rajesh Puneyani

VP & GCC Site Leader, Kenvue Solutions India Pvt. Ltd.
Rajesh Puneyani is the Vice President for Technology and Site Leader for Kenvue India GCC.
With a remarkable career spanning 30 years of leadership experience across the globe, Rajesh has played a key role in setting up and maturing Centers of Excellence (COE) and Global Capabilit... Read More →
avatar for Jaideep Agarwal

Jaideep Agarwal

India Global Business Services (GBS) Leader, Warner Bros. Discovery
A seasoned professional in the shared services industry, Jaideep has over 25+ years of experience in creating, scaling and transforming large business services. At Warner Bros. Discovery, Jaideep is the India head of the Global Business Services (GBS). He is responsible for setting... Read More →
Wednesday May 6, 2026 2:45pm - 3:20pm IST
Grand Ballroom I
  Leaders' Discussion

2:50pm IST

Grand Ballroom II: Deep Dive Track II: The Intelligence Frontier: Session XIB: Lightning Talk:Secure. Smart. Seamless. Reimagining CX in the Age of AI and Cyber Risk
Wednesday May 6, 2026 2:50pm - 3:10pm IST
Grand Ballroom II
AI is speeding things up. Cyber risk is catching up. This session cuts through the tension, how do you build systems that are fast, smart, and still unbreakable?
Speakers
avatar for Deepak Gupta

Deepak Gupta

Executive Vice President & Head, TIAA Global Capabilities
Deepak Gupta is a seasoned technology and transformation leader with 28 yearsof diversified experience across large Financial services organizations andconsulting firms. Deepak combines technical excellence with a genuine passionfor solving business problems through innovation, building... Read More →
Wednesday May 6, 2026 2:50pm - 3:10pm IST
Grand Ballroom II
  Lightning Talk

2:50pm IST

Grand Ballroom III: Deep Dive Track III: Work, Culture, Reimagined:Session XC: Leaders’ Discussion: The New Code of Work: Rethinking People, Skills, and Careers
Wednesday May 6, 2026 2:50pm - 3:25pm IST
Grand Ballroom III
Talent advantage now comes from how quickly you can redeploy, reskill, and realign. This session unpacks how organisations are redesigning work and careers to stay relevant and drive performance.
Moderators
avatar for Rajat Raheja

Rajat Raheja

Division President, Amdocs India and Global Operations, Amdocs Development Centre India LLP
Rajat leads the Global operations of Amdocs consisting of 80+ sites across geographies. He is responsible for driving organization’s site strategy and ensuring seamless operations of workplaces. Additionally, Rajat is the Division President of Amdocs India. In his role, he is responsible... Read More →
Speakers
avatar for Jinya Suzuki

Jinya Suzuki

Chief Executive Officer, MUFG Global Service
Mr. Jinya Suzuki is the Chief Executive Officer of MUFG Global Service , a position he assumed in June 2023. Mr. Suzuki is also the board member of MGS Board of Directors. A seasoned banker with more than 29 years of experience, Mr. Suzuki has held a series of leadership positions... Read More →
avatar for Ashish Kumar Srivastava

Ashish Kumar Srivastava

Senior Vice President & Managing Director, MetLife Global Capability Center (MGCC)
Ashish heads MetLife Global Capability Center (MGCC). He is responsible for working with regional heads of operations and functional leaders to develop a shared services center strategy and operating model. He is in charge for building the shared services centers based on the overall... Read More →
avatar for Neha Shah

Neha Shah

Chief Executive Officer, Investec Global Services India (IGSI)
Neha Shah is the Chief Executive Officer of Investec Global Services India (IGSI), Investec’s Global Capability Centre in India. Based in Mumbai, she leads the build-out of IGSI as a high-impact extension of the firm. IGSI partners closely with colleagues across the Investec... Read More →
Wednesday May 6, 2026 2:50pm - 3:25pm IST
Grand Ballroom III
  Leaders' Discussion

3:00pm IST

Powai Ballroom: Workshop IV: Global Capability Centers as a Reinvention Accelerator
Wednesday May 6, 2026 3:00pm - 3:45pm IST
Powai Ballroom
Most GCCs are experimenting with AI. The top 29% are reinventing with it. Join this interactive workshop to explore what the leap from experimenter to reinventor actually requires — and leave with practical insights you can act on immediately.
Speakers
avatar for Paul Jeruchimowitz

Paul Jeruchimowitz

Senior Managing Director and GCC Practice Lead, Accenture
Paul Jeruchimowitz is a Senior Managing Director at Accenture with nearly 30 years of experience focused on large-scale operating model and organization design transformation programs. He leads Accenture’s Global Capability Center (GCC) practice including design, set-up, run and... Read More →
Wednesday May 6, 2026 3:00pm - 3:45pm IST
Powai Ballroom
  Workshop

3:25pm IST

Networking Break: Coffee. Conversations. Connections.
Wednesday May 6, 2026 3:25pm - 4:00pm IST
Networking Area

Wednesday May 6, 2026 3:25pm - 4:00pm IST
Networking Area
  Networking Break

4:00pm IST

Grand Ballroom: Sutradhaar's Introduction: Inside the Build
Wednesday May 6, 2026 4:00pm - 4:05pm IST
Grand Ballroom

Speakers
avatar for Sangeeta Kumar

Sangeeta Kumar

BNP Paribas India Solutions Pvt. Ltd. and BNP Paribas Solutions Philippines Branch
Sangeeta Kumar joined BNP Paribas India Solutions Pvt. Ltd., the India Centre of Expertise for BNP Paribas S.A., in August 2022 as the Managing Director & Chief Executive Officer (CEO). She is also the CEO of BNP Paribas Solutions Philippines Branch, the second Centre of Expertise... Read More →
Wednesday May 6, 2026 4:00pm - 4:05pm IST
Grand Ballroom
  Sutradhaar

4:00pm IST

Powai Ballroom: Workshop V: Architecting the AI Foundation for GCC Innovation
Wednesday May 6, 2026 4:00pm - 4:45pm IST
Powai Ballroom
This workshop explores how Global Capability Centers are evolving from cost focused operations to AI driven innovation, where outcomes are increasingly shaped by the strength of their underlying infrastructure.It brings together GCC leaders to examine key priorities including scalable AI adoption, deterministic performance, integrated security, and operational simplicity, while collaboratively uncovering critical gaps. The session also demonstrates how Sify, as a strategic AI foundation partner, delivers an integrated value chain across networks, data centers, AI cloud, cybersecurity, and managed services to eliminate inefficiencies and enable GCCs to scale AI with confidence and speed.
Speakers
avatar for Rajanish Sasidharan

Rajanish Sasidharan

Business Head - Network Services, Sify Technologies Limited
Rajanish Sasidharan is a seasoned industry leader with over 25 years of B2B experience spanning the technology and telecom sectors. He has worked with organisations such as Wipro, Reliance Jio, Vodafone, and Airtel.
As Business Head – Network Services at Sify Technologies, he is responsible for building and leading India’s enterprise network infrastructure and network managed services business. Based in Mumbai, Rajanish oversees end-to-end business strategy, go-to-market execution, growth... Read More →
Wednesday May 6, 2026 4:00pm - 4:45pm IST
Powai Ballroom
  Workshop

4:05pm IST

Grand Ballroom: Inside the Build: Session XII: Lightning Talk: Stories from the Edge
Wednesday May 6, 2026 4:05pm - 4:35pm IST
Grand Ballroom
As GCCs move beyond defined mandates, R&D and innovation are becoming central to how organizations create value. This session explores how teams in India are extending their role, owning IP, accelerating innovation, and driving real business outcomes.
• Innovation That Moves the Needle: How R&D is being tied directly to business outcomes, revenue impact, customer differentiation, and measurable competitive advantage.
• Owning Core IP from India: How India teams are moving into end-to-end ownership of product, platforms, and patents, shifting from contribution to creation.
• From Lab to Market, Faster: How organisations are reducing the gap between R&D and real-world deployment, accelerating experimentation, validation, and scale.
Speakers
avatar for Kalavathi GV

Kalavathi GV

Executive Director and Head, Global Development Center, Siemens Healthineers
Kala is the Executive Director and Head - Global Development Center (DC) of Siemens Healthineers (Siemens Healthcare Pvt. Ltd.). She spearheads DC, which is engaged in creating cutting-edgetechnology for precision health solutions. DC has operations in India and Slovakia, and DC... Read More →
avatar for Dattatri Salagame

Dattatri Salagame

CEO, President and Managing Director, Bosch Global Software Technologies
Dattatri Salagame is the CEO, President and Managing Director of Bosch Global Software Technologies (BGSW) since April 2020. BGSW is the largest software & technology center for Bosch outside Germany. He has been a part of Bosch for over 28 years, handling diverse roles in India... Read More →
Wednesday May 6, 2026 4:05pm - 4:35pm IST
Grand Ballroom
  Lightning Talk

4:35pm IST

Grand Ballroom: Inside the Build: Session XIII: Fireside Chat: Smarter Models, Bigger Questions: The Agentic AI Frontier
Wednesday May 6, 2026 4:35pm - 5:00pm IST
Grand Ballroom
Agentic AI is reshaping how work gets done. Enterprises are beginning to redesign workflows, decision-making, and accountability around AI that can plan, execute, and adapt in real time. This session explores what it takes to operate in this new reality, how organisations are scaling agentic systems, redefining human roles, and building the guardrails needed for autonomy at scale. The focus is not on what’s possible, but on what’s already changing, and what leaders must do next.
Moderators
avatar for Jayashree Swaminathan

Jayashree Swaminathan

COO, Servicing & Transacting, WRB Operations & Interim Head, Global Business Services - Chennai, Standard Chartered Global Business Services
Jayashree was appointed as COO, Servicing and Transcting in 2009. Her career with Standard Chartered Bank has spanned 30 years where she has worked in Service Quality, Call Centre, Operations covering all retail product areas in country, worked in GBS to head the cash management operations... Read More →
Speakers
avatar for Irina Ghose

Irina Ghose

Managing Director, Anthropic, India
Irina Ghose is a global AI and technology leader with deep experience in driving innovation, growth, and digital transformation at scale. She's currently the Managing Director for Anthropic, India- where she's working at the intersection of responsible AI, enterprise & industry partnerships... Read More →
Wednesday May 6, 2026 4:35pm - 5:00pm IST
Grand Ballroom
  Fireside Chat

4:50pm IST

Powai Ballroom: Workshop VI: The Stories We Tell: Culture as a Leadership System
Wednesday May 6, 2026 4:50pm - 5:35pm IST
Powai Ballroom
In moments of change, people don’t follow strategy decks, they follow stories they believe in. This workshop breaks down how leaders can craft and use narratives to drive alignment, build trust, and create momentum across the organisation. The outcome: a practical playbook on turning storytelling into a leadership lever that drives real cultural and business outcomes.
Speakers
avatar for Indranil Chakraborty

Indranil Chakraborty

Founder, StoryWorks
Indranil Chakraborty (IC) is the founder of StoryWorks, a boutique consulting firm that helps leaders communicate with clarity, inspire action, and lead change through the power of business storytelling. Since 2013, IC has worked with over 100 leading organizations including... Read More →
Wednesday May 6, 2026 4:50pm - 5:35pm IST
Powai Ballroom
  Workshop

5:00pm IST

Grand Ballroom: Inside the Build: Session XIV: Fireside Chat: Future-Back: If You Are Building a GCC Today, What Would You Do Differently?
Wednesday May 6, 2026 5:00pm - 5:25pm IST
Grand Ballroom
Most GCCs are still shaped by yesterday’s constraints: cost, scale, and functional silos. A future-back lens challenges leaders to strip away legacy assumptions and redesign the GCC around intelligence, ownership, and enterprise relevance.
Moderators
avatar for Rajesh Nambiar

Rajesh Nambiar

President, Nasscom
Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →
Speakers
avatar for Deepak Mangla

Deepak Mangla

CEO, Corporate Centers India and Philippines, JPMorganChase
Deepak Mangla is the CEO for Corporate Centers in India and Philippines at JPMorganChase, and a member of the Asia Pacific Management Committee. 

In this role, Deepak is responsible for the strategy, execution and transformation of Technology and Operations Delivery at the Corporate Centers, across all Lines of Businesses as well as Corporate Functions for the firm. The Corporate Centers have over sixty thousand employees... Read More →
avatar for Lalit Ahuja

Lalit Ahuja

CEO, ANSR
Lalit is the Founder & CEO of ANSR Inc., the largest global company for establishing and operating Global Capability Centers (‘GCC’s’). 

Since its inception in 2005, ANSR has established over 200 GCCs cumulatively hiring over 200,000 direct employees. ANSR establishes a... Read More →
Wednesday May 6, 2026 5:00pm - 5:25pm IST
Grand Ballroom
  Fireside Chat

5:25pm IST

Grand Ballroom: Sutradhaar's Wrap Up: Inside the Build
Wednesday May 6, 2026 5:25pm - 5:30pm IST
Grand Ballroom

Speakers
avatar for Sangeeta Kumar

Sangeeta Kumar

BNP Paribas India Solutions Pvt. Ltd. and BNP Paribas Solutions Philippines Branch
Sangeeta Kumar joined BNP Paribas India Solutions Pvt. Ltd., the India Centre of Expertise for BNP Paribas S.A., in August 2022 as the Managing Director & Chief Executive Officer (CEO). She is also the CEO of BNP Paribas Solutions Philippines Branch, the second Centre of Expertise... Read More →
Wednesday May 6, 2026 5:25pm - 5:30pm IST
Grand Ballroom
  Sutradhaar

5:30pm IST

Grand Ballroom: Session XV: Keynote:The Architecture of Longevity: Designing Organisations That Stand the Test of Time
Wednesday May 6, 2026 5:30pm - 6:10pm IST
Grand Ballroom
Anyone can build for momentum. Few build for legacy. This conversation cuts through the noise to uncover what it really takes to create institutions that outlive leaders, cycles, and change, anchored in strong governance, disciplined decision-making, and the ability to evolve without losing their core.
Speakers
avatar for Deepak Parekh

Deepak Parekh

Chairman, HDFC Asset Management Company Limited
Mr. Deepak Parekh (81) was the Chairman of HDFC Ltd from 1993 to 2023 and was associated with the company for 45 years.

Mr. Parekh’s business acumen and vision not only made HDFC the leader in mortgages, but also transformed it into India’s leading financial services conglomerate, with a presence in banking, asset management, life insurance, general insurance, property funds, education loans and... Read More →
Wednesday May 6, 2026 5:30pm - 6:10pm IST
Grand Ballroom
  Keynote

6:10pm IST

Grand Ballroom: Felicitation Ceremony
Wednesday May 6, 2026 6:10pm - 6:30pm IST
Grand Ballroom

Wednesday May 6, 2026 6:10pm - 6:30pm IST
Grand Ballroom
  Felicitation

7:00pm IST

Entertainment Evening & Gala Dinner
Wednesday May 6, 2026 7:00pm - 9:30pm IST
Powai Ballroom

Wednesday May 6, 2026 7:00pm - 9:30pm IST
Powai Ballroom
 

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Wednesday, May 6
Thursday, May 7
Grand Ballroom
Grand Ballroom I
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Meeting Room III
Networking Area
Powai Ballroom
The Westin Mumbai, Powai Lake
  • Briefing Session
  • Chairperson’s Address
  • Closing
  • Felicitation
  • Fireside Chat
  • Keynote
  • Leaders' Discussion
  • Lightning Talk
  • Networking Break
  • President's Address
  • Registration
  • Report Release
  • Session with Bloomberg
  • Sutradhaar
  • Welcome
  • Welcome Address
  • Workshop