Nasscom GCC Summit 2026: Full Schedule

11:25am IST

Grand Ballroom:The Intelligent Leader: Session V: Fireside Chat: A New World, A New Leader: Leading Through Shift

Wednesday May 6, 2026 11:25am - 11:50am IST

What worked before won’t work again. As the world shifts, so must the leader, faster decisions, new instincts, and a willingness to let go of what once defined success.

Moderators

Srikanth Velamakanni

Chairperson, Nasscom

Srikanth Velamakanni is one of India’s most influential technology leaders and a global champion of artificial intelligence. He is the Co-Founder and Group Chief Executive of Fractal, India’s first publicly listed pure-play AI company. He also serves as Chairperson of Nasscom... Read More →

Speakers

Shikha Sharma

Independent Director

Shikha is the former Managing Director and CEO of Axis Bank. A doyenne of the Indian banking industry, she began her career with ICICI Bank in 1980 and spent nearly three decades at the ICICI Group, across the bank’s investment banking and insurance arms.
Shikha joined Axis Ban... Read More →

Wednesday May 6, 2026 11:25am - 11:50am IST
Grand Ballroom

Fireside Chat

11:50am IST

Grand Ballroom:The Intelligent Leader: Session VI: Fireside Chat: Headwinds, Tailwinds, or Turning Points? How GCC Leaders Are Repositioning for What’s Next

Wednesday May 6, 2026 11:50am - 12:15pm IST

Grand Ballroom

This session looks at how GCC leaders are responding to a moment of real inflection, rethinking their own leadership in an AI-led world, shifting from scale to substance, and taking deliberate, experience-led actions to build relevance and drive impact in what comes next.
• AI is a turning point: How leaders are actively rethinking their own understanding, decision-making, and readiness to lead today
• The GCC model is shifting from scale to substance: focusing on IP, innovation, and ownership over headcount growth.
• Preparing for what’s next requires deliberate action today, driven by real examples, experiences, and use cases that show what is actually working on the ground.

Moderators

Surendra Bashani

Vice President - Head of India, Best Buy India

Surendra Bashani is a seasoned global executive with decades of experience leading high-impact product, engineering, and business organizations. Renowned for scaling products from inception to market dominance, he has a proven track record of driving 10X growth across world-class... Read More →

Speakers

Uma Ratnam Krishnan

Managing Director, Optum India

Uma Ratnam Krishnan is Managing Director of Optum India, which is a global capability center of UnitedHealth Group, a Fortune 3 company – one of the world’s largest health care organizations.
At Optum, Uma oversees strategy, execution, delivery, and governance in close partner... Read More →

Sirisha Voruganti

MD & CEO, Lloyds Technology Centre

Sirisha Voruganti, brings 33 years of global executive experience spanning research labs, product engineering, strategy, mergers and acquisitions, business development and consulting across public and private sectors. She is today the CEO and MD of Lloyds Technology Centre, one of... Read More →

Wednesday May 6, 2026 11:50am - 12:15pm IST
Grand Ballroom

Fireside Chat

12:15pm IST

Grand Ballroom:The Intelligent Leader: Session VII: Fireside Chat:The End of Business as Usual: Rethinking Enterprise in an AI-First World

Wednesday May 6, 2026 12:15pm - 12:40pm IST

Grand Ballroom

It started with automation. Then came intelligence. Now, we’re entering a world where systems don’t just support decisions, they make them.
• AI-First: Layer on Top or Rebuild from the Ground Up?
Is AI being added to existing processes, or forcing a complete rethink of how the enterprise is designed, operated, and scaled?
• What Does the New Operating Model Look Like?
As AI takes over tasks, how do enterprises redefine roles, decision-making, and accountability to focus on outcomes, not activities?
• Who (or What) Runs the Enterprise?
As systems become more agentic, how do leaders balance human oversight with machine-led decisions across critical business functions?

Moderators

Sujit John

Deputy Resident Editor; Editor, Times Techies, The Times of India

Sujit John is the Deputy Resident Editor of The Times of India, Bangalore, and the Editor of Times Techies, a dedicated platform for technology insights and stories. He has been with The Times of India for over 30 years.

In 2019, Sujit conceptualised and launched Times Techies as a weekly technology page in two editions of The Times of India. Under his stewardship, it has grown into a national feature page. Prior to that, he led the business reporting team in Bangalore, and was also part of the edit... Read More →

Speakers

Ankur Mittal

Senior Vice President, Chief Technology Officer and Managing Director, Lowe’s India

As Senior Vice President, Chief Technology Officer and Managing Director of Lowe’s India, Ankur Mittal is responsible for driving the overall strategy and operations for Lowe’s India and technology for Lowe’s. As a global technology leader, Ankur’s remit includes omni channel... Read More →

Praveen Kumar

CEO, Barclays Global Services, India

Praveen Kumar is the CEO of Barclays, India, responsible for managing Barclays global services across India. Since joining Barclays in November 2018, Praveen has focused on establishing strong leadership, driving automation, uplifting efficiency, strengthening resilience and improving... Read More →

Wednesday May 6, 2026 12:15pm - 12:40pm IST
Grand Ballroom

Fireside Chat

2:25pm IST

Grand Ballroom III: Deep Dive Track III: Work, Culture, Reimagined: Session IXC : Fireside Chat : People, Culture, Infrastructure: Designed for Real Impact

Wednesday May 6, 2026 2:25pm - 2:50pm IST

Grand Ballroom III

A people-first approach only matters if it delivers outcomes. This session explores how organisations are translating culture, talent, and workplace design into measurable impact, driving performance, productivity, and long-term value.

Moderators

Kritika Murugesan

Senior Director - GCC & Talent, Nasscom

Kritika Murugesan, Senior Director Nasscom, leads the GCC and talent Initiative. In her current role, Kritika is focused on aligning India’s tech talent supply with evolving industry needs and driving a National strategy on deep skilling, reskilling, and emerging technology capabilities... Read More →

Speakers

Shameel Sharma

Managing Director & Site Lead, Marriott Tech Accelerator (MTA)

Shameel Sharma is a seasoned global business leader with over two decades of experience building, scaling, and transforming complex, multi country operations across hospitality, technology, consulting, aviation, and Global Capability Centres (GCCs). He currently serves as Managing... Read More →

Monika Potharkar

Senior Vice President, Shared Services, Medline Industries India Private Limited

Monika Potharkar is Senior Vice President – Shared Services at Medline India, brings over 29 years of global leadership experience across finance and global capability centers in the consumer products and banking sectors. She previously served as Senior Director – Finance and... Read More →

Wednesday May 6, 2026 2:25pm - 2:50pm IST
Grand Ballroom III

Fireside Chat

4:35pm IST

Grand Ballroom: Inside the Build: Session XIII: Fireside Chat: Smarter Models, Bigger Questions: The Agentic AI Frontier

Wednesday May 6, 2026 4:35pm - 5:00pm IST

Grand Ballroom

Agentic AI is reshaping how work gets done. Enterprises are beginning to redesign workflows, decision-making, and accountability around AI that can plan, execute, and adapt in real time. This session explores what it takes to operate in this new reality, how organisations are scaling agentic systems, redefining human roles, and building the guardrails needed for autonomy at scale. The focus is not on what’s possible, but on what’s already changing, and what leaders must do next.

Moderators

Jayashree Swaminathan

COO, Servicing & Transacting, WRB Operations & Interim Head, Global Business Services - Chennai, Standard Chartered Global Business Services

Jayashree was appointed as COO, Servicing and Transcting in 2009. Her career with Standard Chartered Bank has spanned 30 years where she has worked in Service Quality, Call Centre, Operations covering all retail product areas in country, worked in GBS to head the cash management operations... Read More →

Speakers

Irina Ghose

Managing Director, Anthropic, India

Irina Ghose is a global AI and technology leader with deep experience in driving innovation, growth, and digital transformation at scale. She's currently the Managing Director for Anthropic, India- where she's working at the intersection of responsible AI, enterprise & industry partnerships... Read More →

Wednesday May 6, 2026 4:35pm - 5:00pm IST
Grand Ballroom

Fireside Chat

5:00pm IST

Grand Ballroom: Inside the Build: Session XIV: Fireside Chat: Future-Back: If You Are Building a GCC Today, What Would You Do Differently?

Wednesday May 6, 2026 5:00pm - 5:25pm IST

Grand Ballroom

Most GCCs are still shaped by yesterday’s constraints: cost, scale, and functional silos. A future-back lens challenges leaders to strip away legacy assumptions and redesign the GCC around intelligence, ownership, and enterprise relevance.

Moderators

Rajesh Nambiar

President, Nasscom

Rajesh Nambiar is the President of Nasscom since October 2024. With over three decades of rich experience in enterprise technologies, Mr. Nambiar is a veteran in the global technology landscape. He has played a pivotal role in driving digital transformations and building successful... Read More →

Speakers

Deepak Mangla

CEO, Corporate Centers India and Philippines, JPMorganChase

Deepak Mangla is the CEO for Corporate Centers in India and Philippines at JPMorganChase, and a member of the Asia Pacific Management Committee.

In this role, Deepak is responsible for the strategy, execution and transformation of Technology and Operations Delivery at the Corporate Centers, across all Lines of Businesses as well as Corporate Functions for the firm. The Corporate Centers have over sixty thousand employees... Read More →

Lalit Ahuja

CEO, ANSR

Lalit is the Founder & CEO of ANSR Inc., the largest global company for establishing and operating Global Capability Centers (‘GCC’s’).

Since its inception in 2005, ANSR has established over 200 GCCs cumulatively hiring over 200,000 direct employees. ANSR establishes a... Read More →

Wednesday May 6, 2026 5:00pm - 5:25pm IST
Grand Ballroom

Fireside Chat

9:50am IST

Grand Ballroom: The New Rules of the Game: Session XVII: Fireside Chat: The Agentic Enterprise: Can GCCs shape this shift?

Thursday May 7, 2026 9:50am - 10:15am IST

Grand Ballroom

Think less dashboards, more decisions. The Agentic Enterprise is redefining how work gets done, and GCCs could lead this shift where intelligence turns into action, instantly and at scale. The discussion focuses on how ready are GCCs to shape this shift and what are the capabilities they need to build.

Moderators

Mamatha Madireddy

GCC Council Chair, Nasscom

Mamatha Madireddy is the Managing Director & Head of HSBC Global Service Centres (GSCs), India.

Mamatha comes with 28 years of experience across Banking and Financial Services industries. In her 23 years with HSBC, Mamatha has done varied across diverse domains. Prior to her car... Read More →

Speakers

Arundhati Bhattacharya

President & CEO Salesforce South Asia, Salesforce

Arundhati Bhattacharya is the President and Chief Executive Officer, Salesforce - South Asia. In her role, Arundhati oversees the growth strategy of the company and plays an integral role in defining Salesforce’s relationship with the ecosystem of customers, partners and community... Read More →

Thursday May 7, 2026 9:50am - 10:15am IST
Grand Ballroom

Fireside Chat

11:25am IST

Grand Ballroom: The GCC Rebuild Era: Session XIX: Fireside Chat: The New-Age GCC: Composable, Intelligent, and Outcome-Driven

Thursday May 7, 2026 11:25am - 11:50am IST

Grand Ballroom

New-age GCCs are being built differently anchored in purpose, designed for ownership, and aligned to business impact from day one. This session explores how leading GCCs are creating modular, AI-led operating models, embedding intelligence into decision-making, and tightly aligning with global priorities to drive measurable outcomes. It will also unpack the shift from scale to agility, from support to strategic influence, and from capability to real impact.

Moderators

Pradeep Menon

Country Head & MD, Charles Schwab India

Pradeep leads Charles Schwab in India and is currently working on establishing its footprint in the country to help serve global customer outcomes for Schwab. He serves as the Country CEO and managing director of the entity.

Speakers

Zahabiya Officewala

Managing Director, M&G India

Zahabiya joined M&G India as Managing Director in November 2023.She is an accomplished leader with over 30 years’ experience in shaping corporate strategy and executing business vision, with a consistent focus on growth-oriented solutions. Prior to joining M&G, she held senior leadership... Read More →

Mohit Dhingra

Managing Director, Hyderabad, and Vice President & Head Business Insights & Technology, Bristol Myers Squibb, Hyderabad

Mohit Dhingra has been with Bristol Myers Squibb (BMS) since 2023. As Managing Director at BMS Hyderabad and site leader, Mohit played a pivotal role in launching the Hyderabad operations in February 2024. He is responsible for setting the strategic direction for BMS Hyderabad and... Read More →

Thursday May 7, 2026 11:25am - 11:50am IST
Grand Ballroom

Fireside Chat

12:35pm IST

Grand Ballroom: The GCC Rebuild Era: Session XXII: Fireside Chat:The GCC Strategy Play: How States Are Competing to Win Global Mandates

Thursday May 7, 2026 12:35pm - 1:00pm IST

Grand Ballroom

This session brings together state leaders to unpack the strategies driving mandate wins, from building future-ready talent pipelines and innovation ecosystems to enabling policy agility, infrastructure readiness, and ease of doing business. Beyond intent, the focus will be on execution levers, differentiated value propositions, and measurable outcomes that are shaping investor decisions. At stake is not just the next wave of GCC investments, but who leads in high-value mandates, innovation ownership, and global influence.

Moderators

Rajesh Nambiar

President, Nasscom

Speakers

Shri Alok Kumar (IAS)

Principal Secretary, Department of IT & Electronics, Government of Uttar Pradesh

Shri Alok Kumar, a distinguished IAS officer of the 1998 batch (Uttar Pradesh cadre), currently serves as Principal Secretary - Planning & Programme Implementation and Principal Secretary - IT and Electronics Department, Government of Uttar Pradesh. An alumnus of IIT Kanpur and King's... Read More →

Thursday May 7, 2026 12:35pm - 1:00pm IST
Grand Ballroom

Fireside Chat

2:00pm IST

Grand Ballroom: Session XXIII: Fireside Chat: What Worked, What Didn’t: Real Stories from Scaling AI in the Wild

Thursday May 7, 2026 2:00pm - 2:30pm IST

Grand Ballroom

Building AI is easy, making it work in the real world is not. This session brings together founders who’ve moved beyond pilots to share what it actually takes to drive adoption, integration, and measurable impact. From early wins to scaled execution, it’s a candid look at what makes AI stick, and what doesn’t.

Moderators

Srikanth Velamakanni

Chairperson, Nasscom

Speakers

Sneh Vaswani

CEO, Miko

Sneh Vaswani, an IIT Bombay alumnus and CEO of Miko, has pioneered the commercial deployment of proprietary AI at scale to address the critical social-emotional needs of children across 140 countries through Miko’s award-winning companion robots. Under his leadership, Miko’s... Read More →

Vikalp Sahni

Founder & CEO, Eka Care

Vikalp Sahni is the Founder & CEO of Eka Care, a modern health AI platform serving patients, doctors, and healthcare providers. An NIT Silchar graduate, he co-founded Goibibo and, as CTO, built its core tech along with the initial stack for PayU. His work helped Goibibo scale into... Read More →

Thursday May 7, 2026 2:00pm - 2:30pm IST
Grand Ballroom

Fireside Chat

2:30pm IST

Grand Ballroom: Session XXIV: Fireside Chat: Designed for Me: Rewiring Customer Experience for India’s New Consumer

Thursday May 7, 2026 2:30pm - 3:00pm IST

Grand Ballroom

India’s new consumer is fast, digital-first, and expects deeply personal, real-time experiences. This session explores how AI and human insight are coming together to re-engineer customer experience, where personalization, seamless journeys, and intuitive interfaces are the new baseline. It’s a rethink of experience not as a layer, but as the product itself.

Moderators

Mamatha Madireddy

GCC Council Chair, Nasscom

Speakers

Alexander Valladares

Director Marketing, StudioX & AOPS Lead, The Coca-Cola Company

With extensive experience across media, entertainment, and consumer brands, Alexander has built a strong track record in brand strategy, content-led marketing, and audience engagement. Prior to joining Coca-Cola, he served as Chief Marketing Officer at Impresario Handmade Restaurants... Read More →

Thursday May 7, 2026 2:30pm - 3:00pm IST
Grand Ballroom

Fireside Chat

3:00pm IST

Grand Ballroom: Session XXV: Fireside Chat: The Second Curve: Why Your Next Chapter Matters More Than Your First

Thursday May 7, 2026 3:00pm - 3:40pm IST

Grand Ballroom

Your first success can take you far, but it won’t take you forever. In a world that keeps shifting, staying relevant means knowing when to pivot, restart, and build again.

Moderators

Rajesh Nambiar

President, Nasscom

Speakers

Chetan Bhagat

Author, Screenwriter, Columnist, Motivational Speaker, Youtuber

Chetan Bhagat is the author of fifteen blockbuster books. These include eleven novels—Five Point Someone (2004), One Night @ the Call Center (2005), The 3 Mistakes of My Life (2008), 2 States (2009), Revolution 2020 (2011), Half Girlfriend (2014), One Indian Girl (2016), The Girl... Read More →

Thursday May 7, 2026 3:00pm - 3:40pm IST
Grand Ballroom

Fireside Chat

11:25am IST

11:50am IST

12:15pm IST

2:25pm IST

4:35pm IST

5:00pm IST

9:50am IST

11:25am IST

12:35pm IST

2:00pm IST

2:30pm IST

3:00pm IST

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